Lovatts Media Group Ltd Privacy Policy

Lovatts Media Group (LMG) respects your privacy and is committed to protecting and maintaining your personal information.

As part of our daily operations we may collect your personal information and it is important to us that you know how this information is collected, stored and used. The following Privacy Policy describes the type of information LMG may collect and what may happen to that information. LMG may modify this Privacy Policy at any time. Any questions regarding this policy or enquiries regarding privacy should be sent to Lovatts Media Group, PO Box 610, Sittingbourne ME10 9GW or email mailto:lovatts@servicehelpline.co.uk

What type of information is collected by LMG?

LMG collects information directly from the users of its websites, third party websites, from customers who contact us via phone, mail or email and from competition entries/survey results via phone and mail. We collect this information for the processing of products and services, to enter a competition or survey, or to communicate with LMG regarding any of these. The type of personal information collected includes; contact details, personal preferences (in relation to our products) payment and transaction details/history (including information about payment cards linked to LMG and associated transactions) and information and history on products purchased.

How is this information stored by LMG?

Authorisation of credit and charge card transactions are made via a payment industry approved payment service provider. All card information is processed and stored in line with PCI DSS security standards. Further details of the PCI DSS standards can be found at www.pcisecuritystandards.org/security_standards/.

Orders, competition entries and surveys received by phone, mail or email are processed and the relevant information is stored on our secure systems. Any paper orders are kept locked up and are destroyed securely within one month. Competition entries are kept for the period required under the relevant permit, then are securely destroyed. Entries may be transmitted by post to our Judges.

How is this information used by LMG?

LMG uses personal information primarily for the purpose of facilitating orders for subscriptions, contacting competition winners, communicating with its customers and providing updated information on products via email and magazine flysheet. We handle your personal information in connection with providing, administering, improving and personalising the LMG shopping experience.

To whom might LMG or its representatives disclose Personal Information?

Unless requested not to, LMG may provide your information to other organisations who are sponsoring or otherwise involved with or participating in a promotion, competition or survey; including registered companies who are involved with the drawing of the prize and database management entities.

From time to time we may provide non-personally identifiable data and statistical information about sales, trading patterns and navigation techniques to our publishing partners. This will simply comprise data collected about you and other users to form aggregate results. Third parties may in turn provide your information to other parties for marketing purposes.

How can I opt-out of disclosing my information for promotional use/third parties?

LMG always allows customers to opt-out of promotions using the check box at the bottom of all competition entries and order forms.

This will exclude customers from receiving any communication from LMG or third-party companies regarding current promotions or offers.

If you do not want us to share your information in this way please notify us by email lovatts@servicehelpline.co.uk and supply identifying information such as your account number, surname, postal address and email address.

Procedures for access, feedback or complaint

If you wish to access or correct any personal information or provide feedback or complaints about this policy, please contact us as set out below.

If you think we have breached your privacy, you may contact us as outlined below. Please include your email address, web ID, name, address and telephone number and clearly detail your complaint. We will need to share your information with others who can assist in responding to your complaint. We will respond to your complaint as soon as possible. Our response will inform you whether we have accepted your complaint, request further information, or advise that we do not think we are in breach. We will also let you know the next steps in resolving your complaint. If you are not satisfied with our response to your complaint, or at any time, you may refer your complaint to the Office of the Information Commissioner www.ico.gov.uk.

How to contact LMG

Lovatts Media Group, PO Box 610, Sittingbourne ME10 9GW or email: lovatts@servicehelpline.co.uk

Further information

Further information about data protection is available online at the Information Commissioner's website: www.ico.gov.uk.


Where advertisements appear on this website, we use a third-party advertising company to serve those ads. That company may use information (not including your name, address, email address or telephone number) about your visit to this website in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to this site, our third-party advertiser may place or recognize a unique "cookie" on your browser. In the absence of advertisements on this website your computer may still be issued with a cookie.

A cookie is a text file which identifies your computer to our server. Cookies do not in themselves identify the individual user, just the computer used. We will not collect and store personal information using the cookie, although we may use a cookie to monitor your visit and ensure that you are presented with appropriate information. If you wish, you can prevent acceptance of cookies by your internet browser, although this will impair your use of our site. Further information on cookies is available online at: www.aboutcookies.org.

If you would like more information about the cookies used by our third-party advertiser and to know your choices about not having this information used by this company, please see their privacy policy.